FAQS & SHIPPING
Our brick and mortar shop at the end of Atwater Village is temporarily closed to shoppers due to the pandemic. We are shipping online orders as usual.
As of November 2020, we aren't sure when we will be able to reopen to the public.
When will my order ship?
We are shipping orders as regular, twice a week, with the USPS. Custom stamps due take a bit more time.
If your order qualifies for FREE SHIPPING, your order will ship first class mail. If you'd like to expedite your order, there is an option for priority mail at checkout.
With so many shops moving to exclusively online orders, the post office is really busy and experiencing delays. We appreciate your patience and understanding while your order makes it's way to you!
Can I order a gift and you ship directly to them?
Yes! It's easy to send a gift to a friend directly. Just enter their info in the shipping box at checkout. If you'd like to include a gift note, click on note to seller at checkout, a box will appear where you can type in the message. We won't include and pricing or invoice.
Do you ship orders internationally?
Yes, we do by special request.
Online ordering instructions for international addresses-
Look around the website and add whatever you'd like to your cart.
The website won't let you checkout with an address outside the US.
At checkout, add your name, billing address and email address. Instead, in the shipping address section, put our shop’s address (1800 S. Brand Blvd. #124 Glendale, CA 91204). Once the order is processed, we will send you a separate invoice for the shipping. We ship USPS priority mail internationally. A lot of small items fit in that small box! Flat items like the lettermate or pencil packs can fit in the top usually. For example, the box in the photo is $40 to ship to UK - $30 to Canada, regardless of how full it is. We will let you know everything that can fit in the box and confirm with you before we ship. Happy to answer any questions!
Can my order be gift wrapped?
Yes, every order can be complimentary gift wrapped, with our house wrapping paper that varies design. If you'd like premium wrapping paper, tied with twine or ribbon, you can purchase that listing to add to your order here.
How does the frequent buyer card work?
Buy 10 greeting cards- get 1 free.
Buy 10 rubber stamps- get 1 free.
The card is double sided- one for rubber stamps and the other for greeting cards. Valid on all regular price single cards and regular price rubber stamps. If using a discount code, you won't get any stamps on your reward card. Once you purchase 10, your 11th is free.
How do I redeem my frequent buyer reward?
If you'd like to redeem your reward, simply leave a note at checkout letting us know what you'd like. Don't add it to your cart, because you will be charged for it.
We offer custom rubber stamps, custom stationery & invitations, a huge selection of greeting cards, gifts, and gift wrap. Candles, art supplies, stickers, FUN STUFF. We also offer gift wrap services.
Check out LA PEN PAL CLUB for info on our meet ups. We started in 2009, specializing in calligraphy and custom stationery. We offer custom stamps, paper, pens, stickers, office supplies and fun gifts!
Feel free to contact us with questions or comments
email- hello (at) paper pastries (dot) com
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